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Terms and Conditions

GENERAL INFORMATION, TERMS & CONDITIONS

RESERVATION:

Magical Mystery (MMTE) Pvt. Ltd is a well - known Government Register Trekking, Expedition and Travel Company in Nepal. We are trust worthy and fully committed to give you the best service. We accept your bookings under the following terms and conditions. While booking your trip with us, a photocopy of your passport recent photo Scan for trekking and 30% of the total amount is required advance deposit for every trip. The balance payment can be paid any time before arrival through wire/Bank transfer if not it can be paid up on arrival at our office/at your hotel to our representative; but full payment is required before commencing the trip.

CONFIRMATIONS OF BOOKINGS:

All reservation requests are normally confirmed by written e-mail. In case of immediate confirmation, it can be done by pone or fax. All confirmation will be done only after receiving advance payments as per company rules.

RATES:

All rates are quoted gross (exclude of 13% VAT for Nepal and 10% service charge) in US Dollars at current rates of exchange. Invoices will show VAT separately; invoiced amount plus VAT will be equal to net rates listed herein.

CHILD POLICY:

Children below 2 years are free of cost but no extra bed is provided. Children between 2 and 10 years old are granted a 20% discount on transfers, excursions and package tours provided that they share room with adults and no extra-bed. A maximum of two children per party (family) is granted for such discounts. Children requiring their own rooms are charged as adults.

PAYMENT

Full prepayment by bank transfer is required two weeks before commencement of services. Any Bank service charge should be paid by you/clients at the time of advance deposit our provided rate is net. For credit card payments, 4.5% extra will be levied to you for a credit card processing fee. Payments should be Transferred, send to our following banking Accounts:

RECEIVER BANK IN NEPAL:
Name of the Bank: NEPAL BANK LIMITED
SWIFT CODE: NEBLNPKA
IBAN: DE 2651 2305 0000 1800 6800 [Please do not mix IBAN (International Bank Account Number and money receiver Local Bank account number)]
BENEFICIARY (Final money receiver) CUSTOMER OFFICE - NAME & ADDRESS/
Account holder Company Name : Magical Mystery Treks & Expedition Pvt. Ltd, Nepal.
Local bank Account Number (money receiver account number): 2-11-75248 (this is very important to write in proper place.)
Account Type: Current.
Account currency: NPR.
Branch: Head office, New Road, Kathmandu, Nepal.

(Bank service charges related to submitting a deposit are the responsibility of the client) In addition, payments can be made by credit card as well. If you would like to make payment by credit card, please download, print, and complete the PDF form http://www. mysterymagical.com and e-mail as an attachment to http://www. mysterymagical.com or fax at 0977-1-42 57 051 with your passport and credit card (both sides) copies. IN CASE OF LAST MINUTE BOOKING: We accept your last minute booking (04 days prior to tour starting date only in cases of Nepal trips, but last minute booking will be accepted for, Bhutan and Tibet 15 days prior).

CANCELLATIONS:

For cancellations of confirmed arrangements, a cancellation fee as follow will be charged according to the charges incurred. Trip Cancellation & No Show Charges Policy of Regular Package Tours/Treks operated by MMTE in Nepal, Tibet, Bhutan, India and Bangaladesh are :

Before 60 days prior to departure : On Hold till next trip
40-60 days prior to departure : 25% of advance payment
25-40 days prior to departure : 50% of advance payment
14-25 days prior to departure : 80% of advance payment
01-14 days prior to departure : 100% of advance payment

RISK AND LIABILITY:

To provide pleasant and unforgettable journey MMTE is always serious, honest we use all our efforts, cares and new ideas to provide your best holiday with us. All the services will be provided as per the agreement between you and us in the time of booking. However all Nepal, Tibet and Bhutan tour is run are strictly under their own policies and tourism authority. MMTE Pvt. Ltd or its agent acts as intermediary between the concerned airlines, hotels, all transport operators and local tourist offices providing the services and shall not be responsible for any change or cancellation of programs, any loss, injury or damage sustained by the tourists due to unavoidable circumstance such as government restriction, natural disaster (land slide, road blockage, flood, avalanches) political unrest, cancellation of flight, delay, sickness or accident, breakdown of vehicle, food poisoning and related problems by foods. Additional expenses incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by the tourists. So it is most advisable that clients to have full insurance against medical and personal accident risk. Trip/Travel insurance is strongly recommended. Participation in our trek/ tours implies the tourists’ agreement to the above conditions.

INCOMPLETE THE TRIP:

No refund will be made to any tour member in case of incomplete trip- tour, trek or expedition due to clients, what so ever reasons. We will try to manage supporter staff in case of incomplete tour , trek or activities according to situation if in case of physical problems.

POSTPONE THE TRIP:

If you want to postpone the trip, written notification is to be sent before 45 days from trip starting/ commencing date.

UNFORESEEN CIRCUMSTANCES:

If MMTE cancels your trip due to unforeseen circumstances like war, natural disasters, conflict, unfavorable climate, political change, government decisions and rules, Law, Constitution, etc., we would be happy to refer you alternative trip of a similar standard. If this doesn’t fit your personal interest, all monies paid by you to our company will be refunded. But remember the bank service charge is born by you and any other expenses incurred by you as a result of this booking are entirely your responsibility.

PRICE CHANGE:

We reserve the right to revise pricing rate if posted in our marketing material and website, under any circumstances, or on the pressure of various external factors that are further than our control, for instance political change, change in government rules, change of recent law, unexpected price hike, changes in exchange rate, government action etc. Most of the time domestic flight fare is changing due to fuel price high up. We always try our best to make a present price in our trip- treks/tours/expeditions.

TRAVEL INSURANCE:

Our clients must have comprehensive travel insurance package. Their insurance must cover against medical, personal accident, emergency evacuation, and trip cancellation, lost of gears and natural calamity, theft of or damage to baggage and personal effects etc. We cannot be held responsibility for any changes in the itineraries, flights, accommodations from causes beyond our control, including natural, technical, and political factors. But we will be always hones to give you positive memories with us and will do all best effort to make your journey safe, comfortable and and reliable. Remember that you travel at your own risk at all times. You will be asked to sign an assumption and release of risk form at the pre-departure briefing.

DELAY/CANCELATION:

Flight by plane and helicopter are prone to cancellations and delays for dishonorable weather in Himalayan remote areas and some time operational complications which could happen particularly in Everest region, Annapurna region, Dolpo, Simikot and Jumla and other regions. In case of delay and lost connections, no compensation will be made, as we already plan and do our all efforts with our staffs foods and accommodation will be provided but only according to package programs/ itinerary.

YOUR PERSONAL BELONGINGS:

On any account, we’re not answerable for any loss or damage of your luggage or property belonging to you even when shouldered by porters, ponies or vehicles. That means your personal possessions, luggage are at your risk at the times.

WHILE TREKKING AND TOURING:

A tour / trek guide who represents MMTE Pvt. Ltd will be government licensed honest, trustable, friendly and qualify guide who deserves all authority during your tours. If you commit any unlawful act, you are compelled to leave the tour. No refund will be made in such case. In case of guide commit any unlawful act we request your strong comment in our company/office. The company will proceed further steps of punishments according to complain. We always expect your negative, positive comments from you.

APPLICABLE LAW:

It is agreed by and between you and us MMTE that all disputes and matters whatsoever arising under or in connection with or incident to these policies and procedures shall be llseduiy, if at all, in and before a court located in the state of Kathmandu, Nepal, to the exclusion of any other state or country. You are requested to sign in this contract before trip commence.


The Company ................................................................................. You/guest/Clients